Shipping Policy

At Pellanwater, we are committed to providing our customers with a smooth, reliable, and transparent shipping experience. Every order is prepared with care and shipped using trusted logistics partners to ensure safe and timely delivery. The following policy outlines how we handle order processing, shipping timelines, delivery areas, and related matters.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During peak periods or promotional events, processing may take slightly longer, but we strive to dispatch all orders as quickly as possible. Once your order has been shipped, you will receive an email confirmation containing tracking information.

Shipping Methods and Delivery Time

Pellanwater works with multiple shipping providers to ensure flexibility and efficiency. Depending on your location and selected product, we may use services such as international postal logistics, express couriers, or regional delivery networks.

• Standard Shipping: Estimated delivery within 7–15 business days.
• Expedited Shipping: Estimated delivery within 5–10 business days (available for select regions).
• Warehouse Dispatch: Items are shipped directly from our fulfillment centers located in different regions, depending on stock availability.

Delivery times are approximate and may vary due to factors beyond our control, such as customs clearance, weather conditions, or logistics delays. We appreciate your understanding and patience in such cases.

Shipping Areas

We currently offer worldwide shipping to most regions. However, certain remote or restricted areas may not be eligible for delivery due to logistical limitations. If your address falls outside our standard coverage, our customer service team will contact you to arrange an alternative solution or provide a full refund.

Shipping Fees

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Some promotions may include free shipping for qualifying products or total purchase amounts. Please review your final total before completing payment to confirm applicable shipping fees.

Order Tracking

After your order has been shipped, a tracking number will be provided to the email address associated with your order. You can monitor your shipment’s progress using this tracking number through our Track Order page. Tracking updates may take 1–3 business days to appear after dispatch.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections or import duties imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer. Pellanwater cannot predict or control such fees, but we always declare products in accordance with standard shipping practices to minimize delays.

Delivery Issues and Lost Packages

While we work only with reliable carriers, unexpected issues may sometimes occur. If your package has not arrived within the expected time frame, please contact our support team with your order number. We will assist in tracking your shipment and, if necessary, initiate a claim with the courier. In cases where a package is lost or undeliverable due to incorrect address details provided by the customer, additional charges may apply for reshipment.

Split Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery and better inventory management. You will receive separate tracking details for each shipment when applicable.

Packaging and Product Protection

Every product is packed securely using reinforced materials to prevent damage during transportation. Larger or delicate items may include additional internal padding or protective wrapping. Our packaging is designed to maintain the integrity of the product while minimizing waste.