Privacy Policy

At Pellanwater, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when visiting pellanwater.com or interacting with our services. By accessing our website or making a purchase, you agree to the terms described below.

1. Information We Collect

We collect personal and non-personal data to improve your shopping experience and ensure the security of transactions. This may include:

• Personal Information: such as your name, email address, shipping address, and payment details when placing an order.
• Account Information: including your login credentials if you create an account on our website.
• Device and Usage Data: such as browser type, operating system, IP address, and pages visited to help us enhance site performance.
• Cookies and Tracking Technologies: used to remember your preferences, improve load times, and deliver personalized content.

2. How We Use Your Information

The data we collect is used solely to provide a better experience for you. Specifically, we use your information to:

• Process and deliver your orders accurately and efficiently.
• Communicate order confirmations, updates, and customer support information.
• Improve our website’s usability, layout, and overall functionality.
• Send you relevant updates, promotions, or special offers (only with your consent).
• Ensure compliance with applicable laws and prevent fraudulent activities.

3. How We Protect Your Data

Pellanwater employs industry-standard security practices to safeguard your data. We use encryption (SSL technology) for payment and form submissions, protect access credentials, and regularly monitor our systems for vulnerabilities. While no method of transmission over the Internet is entirely secure, we make every effort to protect your information from unauthorized access or misuse.

4. Payment and Transaction Security

All payments made through our site are processed securely by trusted third-party gateways. We do not store your full credit card details or payment credentials. These transactions comply with strict data protection and PCI-DSS standards to ensure your financial information remains confidential.

5. Cookies and Tracking

Our site uses cookies and similar technologies to enhance user experience, improve analytics, and personalize content. You can manage or disable cookies through your browser settings. However, disabling them may limit certain features or functionalities of our website.

6. Sharing Your Information

Pellanwater does not sell or rent your personal data. We only share information with trusted service providers that help us operate our store, such as:

• Shipping carriers for product delivery.
• Payment processors to complete secure transactions.
• Marketing or analytics tools for website performance insights.

Each of these partners is required to handle your data responsibly and in accordance with this Privacy Policy.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once retention periods expire, your data is securely deleted or anonymized.

8. Your Rights and Choices

You have the right to access, modify, or request deletion of your personal information. If you wish to exercise any of these rights, please contact us via email at [email protected]. You can also opt out of marketing communications by following the unsubscribe instructions in our emails.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing the privacy policy of any site you visit from ours.

10. Children's Privacy

Pellanwater does not knowingly collect or solicit personal data from individuals under the age of 16. If you believe that a child has provided us with personal information, please contact us so we can promptly remove it.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business operations. The revised version will always be posted on this page, with the “Last Updated” date adjusted accordingly.

12. Contact Us

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Email: [email protected]
Address: Room 0155, 1st Floor, East Building (Block B), Media Center of the 23rd Shandong Provincial Games, Xuzhuang Sub-district, Beihu Provincial Tourism Resort, Jining City, Shandong Province.