Contact Us

We value every opportunity to connect with our customers and partners. At Pellanwater, our goal is to ensure that each interaction with us is as smooth, helpful, and informative as possible. Whether you have a question about one of our high-pressure water guns, need technical guidance, or wish to share your experience with our products, our support team is here to help. We believe that good communication is the foundation of great service, and we take pride in being responsive, professional, and caring.

Get in Touch

If you’d like to contact us for product support, order assistance, or partnership inquiries, you can reach our team directly using the information below. Our experts are passionate about helping you get the best performance from your cleaning tools, whether you’re washing a car, cleaning outdoor surfaces, or maintaining professional equipment.

• Email: [email protected]
• Address: Room 0155, 1st Floor, East Building (Block B), Media Center of the 23rd Shandong Provincial Games, Xuzhuang Sub-district, Beihu Provincial Tourism Resort, Jining City, Shandong Province.

Customer Support

Our customer service philosophy is simple — to make sure every Pellanwater customer feels supported and valued. When you contact us, you won’t just receive a generic response. Our support team reviews each inquiry personally to ensure you receive accurate information and practical advice tailored to your needs. We know that high-pressure cleaning tools can have technical details, and we’re happy to guide you step by step to get the best results from your purchase.

If you experience issues with a product, shipping delay, or simply need clarification about usage, you can rely on us to respond promptly. Our commitment to after-sales service means that even after your purchase is complete, we remain dedicated to your satisfaction.

Operating Hours

Our team is available during the following hours to answer your questions and assist with your requests:

• Monday to Friday: 9:00 AM – 6:00 PM (Local Time)
• Saturday and Sunday: Closed

Emails received outside of business hours will be reviewed the next working day. We strive to respond to all inquiries within 24–48 hours.

Product & Technical Inquiries

Whether you’re exploring our range of cordless high-pressure washers, heavy-duty surface cleaners, or professional-grade paint spray guns, we understand that making the right choice can require detailed information. If you’d like guidance on specifications, compatibility, or accessories, don’t hesitate to contact us. We’ll help you select the most efficient and reliable equipment for your specific needs.

Our engineers and product specialists continuously test and refine our equipment to ensure each model meets professional standards. If you’re already a customer, we’re happy to provide setup advice, usage tips, and maintenance guidance to help extend the life and performance of your tools.

Order and Shipping Assistance

For inquiries regarding order tracking, shipping updates, or delivery arrangements, please contact our support team directly. If your order has already been dispatched, we can help you check the current status and estimated delivery date. If you haven’t received your tracking link, simply let us know and we’ll provide an update right away.

You can also visit your account page at My Orders to view your order history, shipping progress, and payment details. Our goal is to make sure that every package arrives securely and on time, so you can enjoy your new Pellanwater product without delay.

Feedback and Collaboration

We truly value your feedback. Every suggestion and comment helps us improve — whether it’s about product design, usability, or packaging. If you’re a retailer, distributor, or content creator interested in partnering with Pellanwater, we’d also love to hear from you. Collaboration helps us innovate and reach more customers who appreciate quality water guns and cleaning technology.

Please send partnership proposals or feedback to: [email protected]. We review all messages carefully and respond to serious partnership inquiries within a few business days.

Our Promise

Every product under the Pellanwater brand represents our dedication to durability, precision, and innovation. We strive to make cleaning tasks more enjoyable and efficient through thoughtful engineering and design. When you reach out to us, know that your message matters — we treat every inquiry with attention and respect.