Frequently Asked Questions (FAQ)

Welcome to the Pellanwater FAQ section. Here you will find answers to common questions about our products, shipping, and customer service. If you don't find the information you need, please feel free to contact us.

General Questions

Q: What products do you offer?

A: Pellanwater specializes in high-quality water guns, pressure washers, and surface cleaners for both residential and professional use. Our products are designed for powerful and efficient cleaning, including models for car washing, garden care, and heavy-duty surface cleaning.

Q: How can I contact Pellanwater?

A: You can reach us via email at [email protected]. We strive to respond to all inquiries within 24 hours on business days. You can also visit our contact page for more information.

Q: Where is Pellanwater based?

A: Pellanwater is headquartered in Jining City, Shandong Province, where our products are carefully sourced and tested. We offer international shipping to ensure customers worldwide can enjoy our high-pressure cleaning products.

Product Questions

Q: What is the best pressure washer for car cleaning?

A: For car washing, we recommend our 21V Cordless High Pressure Car Wash Washer Gun, which offers flexibility with high-pressure cleaning and portability. It’s perfect for automotive use and lightweight, making it easy to maneuver around your vehicle.

Q: Can I use Pellanwater products for cleaning other surfaces?

A: Yes, our high-pressure washers and water guns are versatile and can be used on a variety of surfaces including driveways, decks, fences, and even outdoor furniture. Each product is designed for maximum cleaning power, making it ideal for both home and commercial use.

Q: Are Pellanwater products suitable for commercial use?

A: Absolutely! Our products, such as the 3600Psi airless paint sprayer and heavy-duty surface cleaners, are perfect for professional and industrial environments. They are built to withstand long hours of use and provide consistent, high-quality results.

Order & Shipping Information

Q: How can I track my order?

A: Once your order has been dispatched, you will receive an email with a tracking number to monitor its progress. If you have any questions regarding your order status, feel free to contact our customer service team.

Q: Do you ship internationally?

A: Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. Please visit our shipping policy page for more details.

Q: How long does shipping take?

A: Delivery times vary depending on the destination and the shipping method chosen. Typically, domestic orders are delivered within 3–5 business days, while international orders may take up to 10–15 business days. You will receive a tracking number to follow the progress of your shipment.

Returns & Warranty

Q: What is your return policy?

A: We offer a 30-day return policy on most products. To be eligible for a return, items must be in their original condition and packaging. For detailed instructions on how to return an item, please refer to our Refund and Returns Policy page.

Q: Do your products come with a warranty?

A: Yes, most of our products come with a manufacturer warranty, which covers defects in materials or workmanship. Please refer to the warranty policy included with your product for specific details.

Customer Support

Q: How do I contact customer support?

A: You can reach our customer support team by emailing [email protected]. We aim to reply within 24–48 hours on business days. For urgent inquiries, please mention "URGENT" in your subject line to ensure prompt attention.